1. Exchange of Goods
1.1 In addition to your legal rights, we operate an exchange policy for our customers in respect of items delivered (other than Personalised Goods), subject to the following conditions:
Within 30 days following the date of delivery, you may choose to:
(a) Return the items in question, in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. It is your responsibility to obtain proof that the goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. The cost of returning the goods shall be borne by you. No new delivery can take place until we have received the returned goods from you.
(b) No exchange will be offered for Goods that are returned by the Customer incomplete, damaged or soiled. You must take reasonable care of the Goods if you wish to return them exercising your consumer rights under this section.
(c) In the event that Goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card.
(d) In the event that Goods are exchanged by post, the new sale will be subject to these Conditions.
2. Returns by Mail
Simply contact our Customer Service team who will give you further instructions on how to go about your return. The process is fairly straight forward:
Shin Kou Sabre will give you return instructions including where to send your items.
When we receive your items, they're inspected and then your exchange/refund is processed.
If there are any issues with your return (like they don't meet the criteria above), we'll be in touch.
We aim to have all mail returns processed within 7 days.
3. Faulty or Damaged Items
If your item is faulty, damaged, or incorrect (not what you ordered), please contact Shin Kou Sabre via this form.